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RAMCare Support Plan


RAMCare is our premier in-store support warranty to provide students and their families with the peace of mind that technology-related issues will be covered for the duration of the academic year. Get unlimited access to technical support and services for your Mac or PC, right here on campus!

  • Unlimited virus/spyware removal
  • Unlimited hardware installation and labor*
  • Unlimited software support
  • Unlimited loaner laptops
  • Unlimited dorm room appointments
  • Unlimited remote support requests
*Hardware sold separately.

RAMCare Service Plan Pricing

RAMCare Service Plan Price
One Academic Year (Brought Computer from Home) $149
Renewal Price for RhodyReady Customers $99


See full list of service pricing which includes the technical services that are available for RAMCare customers.


How can I use my RAMCare Support Plan?

Phone Need some assistance? Give us a call today and speak to a live service technician!
In-Store Get the help you need, just a short walk to the Memorial Union! We're on the 1st floor, down the hall from the Campus Store!
In-Dorm Let one of our techs come to you. We'll come visit any on-campus housing!


Set Up an Appointment Online

If you would like to have one of our techs come to your dorm, you have the convenient option of making an Appointment Request online!

Simply visit our Appointment Request form, enter in your information, and wait until you hear from us!

 


Frequently Asked Questions

What services does RAMCare cover?
RAMCare covers in-store, in-dorm, and phone technical support. All service-related labor fees are waived and access to loaner laptop during repairs is provided. Please see our Table of Service Rates for a comprehensive list of services.

When will you lend me a loaner laptop?
If your computer is down for a hardware or software issue, we'll lend you a loaner for the duration of the repair. If your computer is out of warranty and suffers a hardware failure, we'll lend you a loaner for up to 3 weeks to give you time to decide whether to repair it or consider a replacement.

How is RAMCare different than my manufacturer warranty? (such as Apple, Dell, HP, Lenovo)
Most manufacturer warranties cover hardware (parts), some even require you pay to ship them out.

  • Manufacturer warranties cover part(s). Some require paying to ship the system out.
  • Manufacturer warranties DO NOT provide loaner computers.
  • Manufacturer warranties DO NOT provide on-campus support
  • Manufacturer warranties DO NOT provide data recovery services
  • Manufacturer warranties WILL charge you for virus removal and other software repairs.

How can you help if my computer is no longer covered by the manufacturer warranty?
Our technicians will provide a diagnostic report detailing the hardware failure, along with a part(s) quote to repair the computer. Should you choose to proceed with the repair, labor for any part(s) installation is covered. You may use a loaner computer for up to three weeks while we have your computer (whether you choose you repair your computer or not).

When can I have a technician visit my on-campus housing?
If you call us between our normal store operating hours, we can schedule an appointment for a technician to come and visit you. On-site technician hours are between Sunday through Thursday 5pm to 10pm. Although we advertise as "In-Dorm" support, we will visit any on-campus dormitory, apartment, and fraternity or sorority house.

How much does RAMCare cost?
If you have decided to bring an existing computer from home then RAMCare costs $149.00 per academic year. If you have purchased a RhodyReady computer package then RAMCare is included for the first year. Each subsequent renewal is offered at discounted rate of $99.00 per academic year. The academic year is between September 1st and May 31st.

When should I purchase RAMCare?
RAMCare can be purchased at any time, however we offer promotions for those who subscribe early (follow us on Facebook). Students who purchase early have the opportunity for us to configure their computers with McAfee Enterprise AntiVirus and the URI Network & Security software ahead of time over the summer or during move-in weekend.

Other things to consider. What about Accidents?
A limited manufacturer warranty only covers defects in the workmanship of the computer. Accidental Damage Protection (ADP) covers physical damage from incidents such as drops, spill and many more. RamTech offers (sold separately) an ADP service plan called CPS which we highly recommend.

Want more information?
Give us a call at (401) 874-2679. One of our customer service representatives would love to answer any questions you may have about RAMCare.
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